Important
Please note: If you click on this button                                             on any of the orders pages you will be liable for the payment of the chosen service!!!!
Privacy
We at Global DSL have designed our business practices to safeguard your privacy.

You can visit us without revealing who you are or providing any personal information about yourself.

There will be times, such as when you submit a questionnaire, request a service, purchase a product, etc., when we will need to obtain personally identifiable information from you or about you. Such personally identifiable information may include your name, home address, e-mail address, telephone number, identity/passport number, income, credit references, etc. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our customers' needs; to develop new offerings; and to alert you to new products and services in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources. We believe that knowing more about you can enable us to serve you better.

You should be aware that we collect usage information about you when you visit us, which helps us understand how our site is navigated, how many visitors arrive at specific pages, the length and frequency of a stay at our website, etc. In addition, Global DSL web pages may place "cookies" on your personal computer. "Cookies" are small identifiers, similar to a license plate, that help us to recognize you if you visit our website again. Cookies are used to help us personalize your viewing experiences. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied or you might have to enter information about you or your application, inquiry or purchase more than once.

We safeguard your information using known encryption, security standards and procedures. We also assess new technology for protecting customer information on an ongoing basis.

Please be aware that we may change our Statement of Privacy from time to time. If we do, we will update this Statement of Privacy at our website, so be sure to check back here frequently.

If you have any questions about our Statement of Privacy or privacy policies, please feel free to e-mail your questions to us at support@globaldsl.co.za
1. What is the Star Rating system and why does it exist?

The Global star rating system forms part of our Home Uncapped Policy which is a set of rules that is put in place to protect users who aren’t abusing their uncapped accounts from those who are.



It’s there to make sure abusers of our service do not receive the same quality uncapped service as those who stick to the rules. It’s clear, simple and fair. If you stick to it, you’ll get the most out of your Uncapped ADSL.



Our Home Uncapped ADSL makes use of the percentage based system in the form of star ratings, which provides a better experience to all Home Uncapped users.



The system takes usage and network capacity into account and is updated dynamically. The star rating is from 1 to 5, with 5 stars being the best. We display your current star rating in your DSL Console, so you know where you stand at all times.



Please note: We use a 10 day rolling-window usage approach to determine star ratings.  



2. What can I expect as a user at different star ratings?

Home Uncapped makes use of Silver quality bandwidth, Business Uncapped makes use of Titanium quality bandwidth and Business Uncapped Pro makes use of Gold quality bandwidth.



Based on the users’ average usage, we prioritise the users’ bandwidth at different star levels within the bandwidth profile. If a user is at 5 stars, they will receive the best quality bandwidth the respective profile has to offer. If a user has a 1 Star rating, they will receive a degraded service.



To give an indication of how the service operates at the different star levels, please see the following table
5 Star: Great usage on all services, torrents and news server downloads may be slightly slower dependent on network load.

4 Star: Voice services (Skype) and gaming will be great, along with general browsing. Downloads will be slightly slower.

3 Star: Voice services (Skype) and gaming will be good. Your YouTube videos will take slightly longer to load, general browsing and mail will still be quick.

2 Star: General browsing, mail and online video will perform slightly slower. Voice and gaming services will be good, downloads will take some time.

1 Star: General browsing, mail and online video will perform slightly slower. Voice and gaming services will be functional, downloads will take some time.
NOTE: It is important to note that deprioritisation will generally take effect when the network is under load, so a low star rating will not always mean you will see degraded performance if there is spare network capacity available. Network load will naturally be higher during office hours, so you may expect slower performance for non-crucial services and protocols during that time period on a lower star rating.



3. How long will I be at a specific star rating for?


We monitor all Home Uncapped users’ average usage every day and establish usage patterns. If a user falls within the top percentile, we deprioritise there service accordingly. This therefore is completely dynamic and based off the usage patterns on the base, though a user can fall in and out of a certain star rating every day, depending on their average usage patterns.




5. Are there any exclusions?



While we do monitor usage done during Download Plus hours (between 00:00 and 06:00), it does not count towards your Star rating.



We would highly suggest scheduling large downloads to be done during these hours as to avoid the usage counting to your star rating and affecting your Uncapped performance.
 
It is our goal to provide the best possible internet experience for all of our customers using Uncapped services and as such we reserve the right to manage uncapped users in order to achieve optimal performance for all clients across our network. We may contact you from time to time to make changes in order to receive the best possible internet experience.

Global Uncapped / Uncapped ADSL
The Global Protocol Manager is used to provide all home uncapped users on our network with the best possible internet experience. During peak network times, we give priority to real time services (browsing, email, streaming etc), high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar) will receive less priority. In the evenings when there is less demand on the network, high bandwidth services will receive increased priority which will result in increased throughput speeds compared to peak network times. Any user that is found attempting to bypass or circumvent the Global Protocol Manager will be suspended and could have their service cancelled.
Business Uncapped
This is an uncapped account that is prioritised for Business Users where high priority is required for typical business protocols. These business protocols such as VOIP, Terminal Services, Web Browsing and Email are unshaped. Global reserves the right, to at its discretion manage non typical business protocols such as NNTP, Peer-to-Peer, Https Downloading and Torrents.
UNCAPPED ACCOUNTS
Disclaimer

HOW THESE TERMS APPLY TO YOU

The basic services offered by this website "Global DSL" are provided to you free of charge: on an "as is" and "as available" basis. Global DSL uses its best efforts to maintain the quality of its services, but you should not assume that Global DSL is error-free or that it will be suitable for the particular purpose which you have in mind when using it.


CONTENT AND DISCLAIMERS

Global DSL links you to sites and information located worldwide throughout the Internet. Because Global DSL has no control over such sites and information, Global DSL offers no guarantee for such sites and information with regard to the accuracy, currency, content, or quality of any such sites and information.
Global DSL shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by you as a result of the User accessing this website, utilising any service offered on this website or relying on any information contained on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:
errors or discrepancies in the information provided
any unauthorised access of this website by third parties
any breakdown or failure of any equipment or medium of access to this website
any failure or unavailability of Global DSL or any third parties' facilities or systems resulting in the inability to access this website or process any transaction referred to or offered on this website
the destruction or accessing of the User's data or equipment
any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website
You hereby indemnify Global DSL against any demand, claim or action against Global DSL relating to or in connection with your use or accessing of this website whether directly or indirectly for any reason whatsoever.
Global DSL reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time.
Unless expressly stated to the contrary, Global DSL owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited.
You are entirely responsible for all content that you access, upload, post, email or otherwise transmit. We are not liable for loss of any content you transmit and you should keep a backup copy of all such content.


EVOLUTION AND THE NEED FOR FLEXIBILITY

The Internet in general is rapidly evolving and Global DSL is new and in constant development. Global DSL reserves the right to withdraw, update or change these Terms or our Privacy Policy at any time. We will notify you of changes to these Terms or the Privacy Policy by sending you an e-mail to your registered e-mail address. If you do continue to use Global DSL after a change to the Terms or the Privacy Policy and given notice to you in any of this way, you shall be deemed to have agreed to the relevant variation.
Over time Global DSL intends to expand the services that you are offered. When a new service is introduced Global DSL may impose special terms and conditions on the use of that service. We will make you aware of these terms and conditions before you use the service and if you accept them or use the relevant service they will form part of these Terms.
Global DSL may set maximum limits for (i) the numbers or sizes of email messages, postings or other uploaded content stored or sent, (ii) amounts of disk space allocated or used on your behalf, and (iii) number and durations of occasions when you access Global DSL is new and in constant development. These limits may vary over time without notice to you.


ACCESS TO GLOBAL DSL AND REGISTRATION

As Global DSL evolves certain services may require a minimum equipment or bandwidth specification. We will try to inform you of these requirements but it is your responsibility to ensure that you have the right equipment or bandwidth for these services at the time of access. We are not liable for any failure to use Global DSL caused by your failure to do so.
Some parts of Global DSL may be accessible only to users who subscribe or pay a "per-use" charge. These sections will be clearly marked.
On registration you must provide accurate and complete information as prompted by the registration form or any other request made by Global DSL "User Data". If you do not complete the mandatory information fields (marked with an asterisk) your registration will be rejected.
If any User Data changes you must change, maintain and promptly update the User Data to keep it accurate and complete. If you do not or if Global DSL has reasonable grounds to suspect that any User Data is inaccurate or incomplete Global DSL may suspend or terminate your account and access to the services.
You may unsubscribe from Global DSL at any time by contacting Global DSL at support@globaldsl.co.za


YOUR OBLIGATIONS
You acknowledge that by using Global DSL and accessing our third-party links you may be exposed to content that is of an adult nature or is offensive, indecent or objectionable. Global DSL is not responsible for any such content and you must use your own discretion in whether or not you may suffer harm as a result of access to this content.
You must not use Global DSL in any way (including to transmit any content) that is contrary to any applicable law or regulation or these Terms, or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically or in any way otherwise objectionable.
Terms & Conditions

Use of Site


You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.










Leaving Global DSL During a Billing Period
Please note that by default we require one full calendar month’s notification of non-renewal. If you do not provide this notice, you will be charged the rate stipulated on the relevant product page for the next renewal term. To illustrate, for non-renewal to be effected at the end of May, notice of non-renewal must be received on or before the last day of April.

Domains are eligible to automatically renew for an additional one year term upon the renewal date. Renewal notifications will be sent out prior to the renewal, and cancellations may be done before the renewal date.

Should you transfer your domain to another service provider at any time prior to the renewal date, including the time period after renewal notification is sent but before the renewal date, note that Global DSL will not renew the domain for an additional one year term upon the renewal date.



Disclaimer of Warranty


The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:
modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. Our support number is 039 311 1030.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

I accept and understand that:
The service will be subject to:
Provisions of the Electronic Communications Act No 36 of 2005 ("the ECA"). Telkom's Public Switched Telecommunications Service License Conditions and Telkom's, SAIX & Internet Solution's Conditions of Service as amended from time to time. (A copy of these conditions is available from Telkom SAIX & Internet Solutions).
I will rent the service for the contract term as indicated in this order. One months written notice of discontinuance is required.
Should I/we fail to pay my/our account I/we shall be liable for any resultant collection, tracing and/or legal fees.
Global DSL will be entitled to verify the information contained on the customers order form and generally make enquiries it deems necessary. Global DSL will also be entitled to furnish any information regarding the customers account with Global DSL and his compliance with these conditions to any credit bureau / Bank.
I/we hereby indemnify Global DSL against any damage, loss, claims or cost that may result from the work being done in connection with the connection and / or removal of the service.
The ADSL service is sold as a best effort service and dose not provide any guranteed throughput to the world wide web.
A copy of the ECT Act is available at http://www.polity.org.za/page.php?rep_id=473

Payments
Important Information For Our Clients
Please note: Funds must reflect in our account for access details to be sent through so non FNB clients should enable their banks express payment option or wait until funds have cleared.